In order to protect your security, ProDesk has compiled these guidelines for choosing your passwords. Please read thru these guidelines to develop and understanding of how to choose a good, secure password.

The following items apply to all passwords:

• The password MUST be a minimum of 8 characters in length.

• The password MUST contain at least one alpha character [a-z or A-Z].

• The password MUST contain at least one numeric character [0-9].

• The password MAY contain at least one special character from this group:` ! @ $ % ^ & * ( ) - _ = + [ ] ; : ' " , < . > / ?.

• The password MUST NOT contain spaces.

• The password MUST NOT begin with an exclamation [!] or a question mark [?].

• The password MUST NOT contain your login ID.

• The first 3 characters MUST NOT be the same.

• The sequence of the first 3 characters MUST NOT be in your login ID.

• The first 8 characters MUST NOT be the same as in your previous password.

• Passwords ARE case sensitive.

Examples of invalid or poorly chosen passwords:

• Your login ID.

• Names of co-workers, pets, family, etc.

• Phone numbers, names of places, license numbers, or birthdays.

• Simple passwords like "asdf" (adjacent keys on keyboard).

• Words, which can be found in a dictionary.

Examples of strong passwords (these are only examples, please do not use these examples as actual passwords):

• Use a name, modified slightly, like "b0b$mith" or "M@ryL0ng".

• Use a phrase you can remember, like "hello world" modified to "hel10@World".

• "tL*5i?wu" (contains letters, special characters, and numbers).