Technical Support Questions 

1. I cannot get my mail from the server.  What can be wrong?

2. How do I "publish" my site to your server using FrontPage?

3. Why won't FTP or FrontPage accept my username or password ?

4. How do I publish my site to using Netscape Composer ?

5. I am trying to use a CGI Script but keep getting an error message,  what can be wrong ?

6. I see different versions of my site on Netscape and Explorer / Some of my site's components are not showing up on Netscape or Explorer / My Images are broken or not showing / Font sizes and color are different on browsers than they are on my web site creation program.

I cannot get my mail from the server.  What can be wrong?

The first thing you need to do is make sure you are using the right username and password.  Consult our Help Desk to make certain that you have your individual email client (or program) set-up correctly to communicate with our server.    If it still continues to fail please contact us at support@pro-desk.net

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How do I "publish" my site to your server using FrontPage?

First you must open FrontPage Explorer.  You must have the web that you created on your local hard drive open.  This must be the web that you weant to publish to the server.  You then go to "File" from the top menu and click on "Publish FrontPage Web".  A box will appear and you should click on the "More Webs" button.  If you do not get this box please skip ahead to the next step.  There should be a box where you can type in the location that you want to publish your FrontPage web.  In this box you need to type yourdomain.com    This action will start the publishing proccess and FrontPage will show you the progress at the bottom of the screen.  If this does not help you please contact us at support@pro-desk.net

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Why doesn't FTP or FrontPage accept my username or password?

All usernames and passwords used to log onto our server, whether it be for FTP or FrontPage, are CASE SENSITIVE.  If you submitted your order with all lower case usernames and passwords, you need to use all lower case usernames and passwords to log on.  You can use your confirmation email as a reference to see what case your username and passwords are in.  Also, remember that there are never any spaces in your username or password.  If you are conecting through a proxy server, you may not be able to access your web with Frontpage.  If this does not help you please contact us at support@pro-desk.net

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How do I publish my site to your server using Netscape Composer ?

In Netscape Composer from the Top Menu click on "Edit" then "Preferences".  This will bring up a new window.  In the new window under "category"  click on "Publishing".  Where it says "Enter an FTP or HTTP site address to Publish to", put the following: ftp://ftp.yourdomain.com/D:\Inetpub\yourdomain    You can then make your pages and click on the publish button and the page you are making will be published to the server.  If you are prompted for a username and password, please use your FTP username and password.   If this does not help you please contact us at support@pro-desk.net

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I am trying to use a CGI Script but keep getting an error message,  what can be wrong?

If you are using a script written in PERL and it will not work, try placing the following line at the very top of the text of your script:   #!c:/perl/bin/perl.  If you continue to have problems, consider that it may be that the script you are trying to use requires another component to be installed on the servers, or that it will only work with UNIX servers.    You may as an alternative use WIN CGI scripts or any other scripts such as scripts written in C or C++.  We also have FrontPage extensions installed on our servers which allows you to make guestbooks, counters, search pages, forms that are emailed to you, using FrontPage Editor.

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I see different versions of my site on Netscape and Explorer / Some of my site's components are not showing up on Netscape or Explorer / My Images are broken or not showing / Font sizes and color are different on browsers than they are on my web site creation program.

All of these are site design issues.   They are not web server related.  Some key ideas when designing your own site are to make sure that it shows correctly on the two major browsers Netscape, and Explorer before considering your work done.  Never trust the image you see in your web site creation program, things are almost invariably different on any browser.  Always check HTML CODE to see that your images are referencing the ones on our server and not the ones on your hard drive.    Often web site creation programs make claims that they cannot fulfill as to how simple it is to create your own web site,  realize that you are going to have to spend some time learning how to "tweak and fine tune" your web site.

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