Microsoft Front Page Extensions Help

FrontPage 98 and FrontPage 2000 Guides

For a complete guide to FrontPage 98 and FrontPage 2000 <click here>

Publishing a Web

After you have built your html documents and are ready to upload them to our server:

1. Open the web you've created on your PC using FP Explorer.

2. Choose File > Publish

3. If your "Destination Web Server" doesn't appear in the Publish window (it won't the first time you publish to our server)

CHOOSE "More Webs" and type the location of the web to publish to. Hit return.  IMPORTANT: Use www.yourdomain.com as the Destination Web Server to publish to our server.  Leave the "Destination Web Name" BLANK.

4. You will be asked for your USERNAME and PASSWORD. If you do not remember your username and password, refer to your confirmation email.

5. You can watch the progression of the upload by looking at the bottom left corner of FP Explorer.

***After your initial "publish", you should try to use the updating method below.  Even though you might make only a minor update, if you "publish" it, you will be re-uploading your entire web.   Doing that tends to corrupt the Frontpage Extensions.***

Opening an Existing Web

1. Open FP Explorer and choose File > Open Front Page Web.
2. You can now choose to open a previously created web on your PC or your web on our server.
3. Highlight the appropriate web or type in the web address (www.yourdomain.com) and click OK.
4. Enter your USERNAME and FP PASSWORD if required.
5. Make modifications and recalculate links if needed. (See FP help docs for info on when it's necessary to recalculate links.

Troubleshooting Common Problems with FP98

Server timing out when publishing large sites.
This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If this problem persists for you, please contact support.

Getting Error - "Front Page Extensions not Installed"
We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary.
We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary.

NOTE: The extensions are easily corrupted. Please use only FP Explorer to update your web site on the server, not FTP.

NTLM Authentication Failed Error
Our server is set to accept passwords in a secure manner.  If your dial-up connection you use to log on to the internet when publishing is not set correctly, then you will get the NTLM Error.  What you then need to do is go to "My Computer" then "Dial up Networking" then right click on your ISP connection icon in there and then click on "Properties" then click on the "server types" tab at the top, you should only have a check in "Log onto Network" on the first set of choices, and "TCP/IP" should be the only one checked on the second set of choices.

This will enable your computer to be able to recognize our method of authentication through your ISP account. If does not work email us at support@pro-desk.net  and we will set the authentication method to clear text instead of encryption.

I published but my web's not there!
This will happen when the "Destination Web Name" is filled in when publishing to our server.
This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level /www where it should be.

My counter, bbs, guestbook, etc isn't working.
These problems are generally due to incorrect permissions on either the directory, file(s) or cgi script(s) that are associated with them. Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site.

My search bot doesn't return any results.
Go to the "How To" section of our support pages and fill out the form to have your site "indexed" this will allow you to do searches. This will happen when the "Destination Web Name" is filled in when publishing to our server.

This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level /www where it should be.

My counter, bbs, guestbook, etc isn't working.
These problems are generally due to incorrect permissions on either the directory, file(s) or cgi script(s) that are associated with them. Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site.

My search bot doesn't return any results.
Go to the "How To" section of our support pages and fill out the form to have your site "indexed" this will allow you to do searches.

FP starts the Web Publishing Wizard when I try to publish.
Cancel the operation and contact support to have the FP extensions installed/repaired.
Cancel the operation and contact support to have the FP extensions installed/repaired.

Why is my page renamed on the server when I publish?
The "Default Document" of your web is automatically renamed by the server to what is required by the configuration of the server. For example, if you've named the main page "index.html", it may be renamed "default.htm". Just check the links to your main page to make sure they refer to it the same way.

NOTE: If you are using FrontPage, you should NEVER use regular FTP to upload your files. This will damage the extensions. Stick with one or the other all the time. If you are using FrontPage, you should NEVER use regular FTP to upload your files. This will damage the extensions. Stick with one or the other all the time.

Getting errors no matter what.
This sometimes happens.  Any number of things can be wrong.  The two most likely are listed below:

1)You are trying to connect through a Proxy server.  This very rarely works, you can only get connections when your server's settings and ours are almost exactly identical.   If you do not have access to the Internet any other way but through a Proxy, you may want to consider using FTP to upload your pages, although you should remember that many of your Frontpage components will not work.

2)You have the SSL (or secure socket layer) connection option checked when you're opening your web.  Very rarely are connections possible using SSL.  Simply uncheck this option and upload normally.  This does not change the fact that your pages are secure when transferred on the web when you upload them to our secure server.

If neither of these are your problem, then let us know, it could be that we will have to totally wipe out your web and start from scratch, sometimes when Frontpage Extensions are corrupted they are difficult to fix - if you feel this is your next step, contact us at support@pro-desk.net

For a complete guide to FrontPage  click here